VALOR FORGE TACTICAL

Returns & Refund Policy

Effective Date: July 7, 2026

At Valor Forge Tactical, we stand behind every product we carry. If something isn't right with your order, we will make it right. Please read this policy carefully before initiating a return — it covers everything you need to know about eligibility, timelines, and how to get the process started.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Item is in its original, unused condition

• All original tags, labels, and accessories are still attached

• Item is returned in its original packaging (or equivalent protective packaging)

• Return is initiated within 30 days of the delivery date

2. Non-Returnable Items

The following items are not eligible for return:

• Final sale, clearance, or marked-down items

• Items that have been used, worn, modified, or customized

• Ammunition, flares, or other consumable items

• Knife blades, fixed-blade knives, and edged tools (for safety and hygiene reasons)

• Items marked as non-returnable on the product listing

• Gift cards and store credit

• Downloadable or digital products

If you are unsure whether your item qualifies, contact us before initiating a return at support@valorforgetactical.com.

3. How to Initiate a Return

Do not ship items back without prior authorization. Unauthorized returns will not be accepted and may be returned to sender at the customer's expense.

To start a return, follow these steps:

1. Email support@valorforgetactical.com with your order number, the item(s) you wish to return, and the reason for the return.

2. Our team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions.

3. Pack your item securely and write your RMA number clearly on the outside of the package.

4. Ship the item to the address provided in your RMA confirmation. We recommend using a trackable shipping method, as Valor Forge Tactical is not responsible for lost return shipments.

5. Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.

4. Return Shipping Costs

Customer-Initiated Returns

If you are returning an item for personal reasons (change of mind, wrong size selected, no longer needed), the cost of return shipping is the customer's responsibility. Original shipping charges are non-refundable.

Defective or Incorrect Items

If your item arrived damaged, defective, or was the wrong item entirely, Valor Forge Tactical will cover the full cost of return shipping. We will provide a prepaid shipping label via email once your RMA is approved.

5. Refunds

Refund Method

Approved refunds will be issued to the original payment method used at checkout. We do not issue refunds in cash or by check.

Refund Timeline

Once your return is received and inspected, please allow:

• 5–7 business days for our team to process the return

• 3–5 additional business days for your bank or card issuer to post the credit

• Total timeline: up to 10–14 business days from the date we receive your return

You will receive an email confirmation once your refund has been processed. If you do not see the credit after 14 business days, contact your bank first, then reach out to us.

Partial Refunds

Valor Forge Tactical reserves the right to issue a partial refund in the following situations:

• Items returned with missing accessories, tags, or original packaging

• Items showing signs of use, wear, or cosmetic damage beyond normal unboxing

• Orders that qualified for free shipping but fall below the threshold after a partial return

6. Exchanges

We offer exchanges for items of equal or greater value, subject to stock availability. If you need a different size, color, or variant, contact us before shipping your return and we will reserve the replacement item where possible.

For exchanges of greater value, the price difference will be charged to your original payment method. For exchanges of lesser value, the difference will be issued as store credit.

7. Defective Items & Warranty Claims

If your item arrives defective, fails under normal use, or does not match its product description, please contact us within 90 days of delivery. Defective item claims are handled separately from standard returns and are not subject to the 30-day return window.

To report a defective item:

• Email support@valorforgetactical.com with your order number

• Attach clear photographs of the defect or damage

• Describe how the issue occurred or was discovered

We will assess the claim within 2 business days. Approved defective item claims will receive either a full replacement or a complete refund, including any shipping costs. Warranty coverage does not extend to damage caused by misuse, modification, or normal wear and tear.

8. Items Damaged in Transit

If your order arrives damaged due to carrier handling:

• Photograph the outer packaging and the damaged item before discarding any materials

• Contact us within 48 hours of delivery at support@valorforgetactical.com

• Include your order number, a description of the damage, and your photos

Do not discard the original packaging — it may be required to file a carrier claim. We will file the claim on your behalf and arrange a replacement or refund as appropriate.

9. Order Cancellations

Orders may be cancelled without penalty if the cancellation request is received before the order has been processed for shipment. To request a cancellation, email support@valorforgetactical.com immediately with your order number and the subject line "Cancellation Request."

If your order has already shipped, it cannot be cancelled. You may still initiate a return once the item is delivered, subject to the terms of this policy.

10. Changes to This Policy

Valor Forge Tactical reserves the right to update or modify this Returns & Refund Policy at any time. Changes take effect immediately upon posting to our website. We encourage you to review this policy periodically, especially before making a purchase.

11. Contact Us

Our team is here to help. If you have any questions about this policy or need assistance with a return:

• Email: support@valorforgetactical.com

• Website: valorforgetactical.com/contact

• Response time: Within 1–2 business days (Monday–Friday)

Valor Forge Tactical  —  Forged for Readiness. Built for Everyday Carry.